DealChaupal – Legal & Grievance Information
Location: Indore, Madhya Pradesh – 452010, India
General Support: [email protected]
Grievance Officer: DealChaupal Grievance Officer
Grievance Email: [email protected]
Grievance Redressal
DealChaupal is committed to addressing user complaints, concerns and grievances relating to the Platform, including listings, advertisements, offers, user-generated content, privacy, intellectual property, account-related matters and other Platform services.
Users, businesses or other affected persons may submit a grievance at:
Grievance Officer
DealChaupal
Indore, Madhya Pradesh – 452010, India
Email: [email protected]
When submitting a grievance, please provide sufficient information to enable us to identify and review the matter, including, where applicable:
your name and contact details;
URL or details of the relevant listing, offer, advertisement or content;
nature of the complaint;
supporting documents or screenshots, where relevant; and
the resolution requested.
DealChaupal will acknowledge, review and address grievances within the timelines prescribed under applicable Indian law.
Complaints involving unlawful content, fraud, impersonation, intellectual-property infringement, privacy violations or other urgent legal matters may be prioritised as appropriate.
Customer Payments
At present, DealChaupal does not collect payments from customers/buyers for goods or services offered by sellers, stores, service providers, event organisers or other third parties listed on the Platform.
DealChaupal primarily acts as a discovery, advertising and marketplace-enablement platform.
If a customer decides to purchase goods or services after discovering them through DealChaupal, payment is ordinarily made directly to the relevant seller, store, service provider or other third party.
Accordingly, unless specifically stated otherwise, DealChaupal:
does not receive or hold the customer's purchase money;
does not act as the seller of third-party goods or services;
does not control fulfilment of third-party transactions;
does not determine the seller's return or refund terms; and
is not responsible for processing refunds relating to payments made directly to third-party sellers.
Customers should review the applicable seller's terms, refund policy and product/service information before making payment.
Nothing in this provision limits any statutory rights available to consumers under applicable law.
Seller, Store & Advertiser Payments
DealChaupal may collect payments from:
sellers;
stores;
businesses;
advertisers;
service providers;
event organisers; and
other commercial users of the Platform.
Such payments may relate to:
paid listings;
featured listings;
sponsored posts;
banner advertisements;
promotional campaigns;
business subscriptions;
premium visibility;
lead-generation or business tools;
promotional packages; and
other paid services introduced by DealChaupal.
Applicable prices, taxes, validity periods and material commercial terms will be displayed or communicated before purchase.
DealChaupal may use authorised third-party payment gateways to collect such payments.
Refunds for Seller/Business Payments
Refund and cancellation provisions apply only to payments collected directly by DealChaupal.
Payments made by customers directly to stores, sellers or service providers are subject to the relevant seller's refund and cancellation policy and applicable law.
For payments made directly to DealChaupal by a business, seller or advertiser, refund eligibility will be governed by DealChaupal's Refund & Cancellation Policy.
Refund-related queries can be submitted to:
Formal grievances may be submitted to:
Future Payment Services
DealChaupal may introduce customer payment, booking, checkout or transaction-facilitation services in the future.
If such functionality is introduced, the Terms of Service, Privacy Policy, Refund & Cancellation Policy and other applicable policies will be updated before or in connection with the introduction of those services, as required by applicable law.